Terms & Conditions
For any need, fill out the online form or send us an email at firstname.lastname@example.org, your email will be addressed based on the type of request and you will be contacted as soon as possible by our customer care.
- Purchase Contract
For orders placed on www.ecomask.it, the consumer enters into a contract with Brand Labs s.r.l., Via Medardo Rosso 18, 20159 Milan, Italy. VAT number 09056070965
The display of the products on the site is purely indicative and does not imply a legally binding offer, but simply a free online catalog. By clicking on the “Complete the purchase” button, the sales contract for the items selected in the cart is finalized.
The confirmation order takes place simultaneously with the acceptance of the order immediately after sending the order. The order confirmation will be displayed and sent by e-mail. With this order confirmation, the purchase contract is considered done. In exceptional cases we reserve the right (eg unavailability of the products) to terminate the contract. In this case, the customer will be contacted immediately, possibly presenting alternative products.
- Customer care
Despite the more careful checks on our part, it may happen that you receive an item that does not correspond to normal quality standards. If this happens, fill out the online form in the “account / my orders” section. It would help us if you would like to briefly indicate the reason for the return and the defect of the goods by marking it for example. on the garment itself with a piece of adhesive.
In all European Union countries, the legal guarantee obligation of 24 months applies to new goods. Even in the event of a return under warranty, please fill out the appropriate online form.
- Accompanying document for the goods
According to article 1, paragraph 1 of the Ministerial Decree of 21.12.1992, mail order sales are free from the issue of tax documents (receipt, invoice, etc.). The customer obtains a document accompanying the goods containing information relevant to the contract (order number, personal data of the consumer, list of items ordered, information on e-commerce and payment, etc.). Please keep the accompanying documents as they are important both as proof of purchase and in the event of a warranty claim. Attention: any customs duties or any other hidden costs for shipping costs to countries outside the EU are the sole responsibility of the customer.
The entire content of the website www.ecomask.it is wholly owned by Brand Labs s.r.l. and therefore protected by copyright law. No part of this content may be, without prior written permission from Brand Labs s.r.l. processed, reproduced and / or disseminated with the use of electronic systems. All rights reserved. Notice: The theft of protected content is punishable by law.
The online shop is avaiable in Italian and English